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Charity Cashback Promotion Samsung Electronics (UK) Limited
16.09.2020 to 03.11.2020 Terms & Conditions
Participants agree to be bound by these terms and conditions (the “Terms and Conditions”). Any
information or instructions published by the Promoter about the Promotion at www.samsung.com/uk/
charitycashback2020 or www.samsung.com/ie/charitycashback2020 form part of the Terms and Conditions.
1. The Promoter is Samsung Electronics (UK) Limited, Samsung House, 1000 Hillswood Drive, Chertsey, Surrey,
KT16 0PS (the “Promoter”). Promotion Period
2. The Promotion will commence at 00:01 (BST) on the 16 September 2020 and shall close at 23:59 (BST) on
the 03 November 2020 (the “Promotion Period”).
3. To be eligible to participate in the Promotion you must be a UK, Channel Islands, Isle of Man or Republic of
Ireland resident aged 18+ with a valid bank account (“Participant”).
4. This Promotion is only available to end users (e.g. not to any reseller or business) and is not available in
conjunction with any other Samsung offer or promotion.
5. Rewards shall be paid by way of bank transfer and Participants must have a valid UK, Channel Islands,
Republic of Ireland or Isle of Man bank account in order to receive the Reward. For the avoidance of doubt,
Participants shall receive a Reward based on their country of residence irrespective of where the relevant
Promotion Product is purchased, e.g. a Participant resident in the Republic of Ireland shall receive their
Reward in Euros.
6. Participants who purchase a selected new (i.e. not second hand or refurbished) Samsung home appliance
as detailed in Appendix 1 (the “Promotion Product”) in-store or online from a participating retailer (as defined
below at Condition 9) within the Promotion Period will be eligible to claim a cash back reward (exclusively paid
by way of bank transfer) by redemption (the “Reward”). The relevant Reward value per Promotion Product
shall be as set out in Appendix 1.
7. Participants may request that part of or all of their Reward (in £5 or €5 increments) be donated to charity
via For Good Causes.
8. Purchases from auction websites (e.g. eBay) or marketplace sales through retail websites (e.g. Amazon
Marketplace or Play Trade) are specifically excluded from this Promotion (“Excluded Retailers”).
9. To be eligible under the Promotion, purchases of Promotion Products must be made from a participating
retailer listed in Appendix 2 (“Participating Retailer”).
10. After purchasing a Promotion Product from a Participating Retailer during the Promotion Period, UK,
Channel Islands or Isle of Man Participants must visit www.samsung.com/uk/charitycashback2020 and ROI
Participants must visit www.samsung.com/ie/charitycashback2020 and complete the claim form with their
name, contact information, UK, Channel Islands, Isle of Man or Republic of Ireland bank account details and
any other requested information and submit it together with a scanned copy of their proof of purchase, the
barcode and serial number for the Promotion Product (a “Claim”). On making a Claim, participants shall also
state whether they want to donate part of or all of their Reward to a charity via For Good Causes.
11. Claims may only be submitted between thirty (30) and sixty (60) days after the date of purchase (“Claim
Window”), meaning the final Claim date for purchases made on 03 November 2020 is no later than 23:59
(GMT) on 02 January 2021 (the “End Date”). Claims received after the End Date will not be eligible. For the
avoidance of doubt, the date of purchase as stated on the relevant proof of purchase counts as day one (1).
12. Participants will be sent an email to confirm that their Claim has been received by the Promoter and that it
has been successful and validated (“Claim Validation”).
13. If an email acknowledgement has not been received, it is the Participant’s responsibility to contact the
Promoter’s customer service team at 01565 747 815 or www.samsungrewards.co.uk/charitycashback2020/
contact (UK, Channel Islands or Isle of Man and ROI Participants) within ten (10) days of a Claim being
Samsung Terms & Conditions
14. If the Claim is deemed to have not been submitted correctly or the relevant serial number cannot be
verified as valid, the Participant will be notified via email and offered the opportunity to provide the required
information (including but not limited to a photograph of the Promotion product serial number) to validate
their Claim within ten (10) days from notification. If no response is received, then the Claim shall be marked as
invalid and the Participant will no longer be eligible to receive the Reward.
15. Participants will receive the Reward by way of bank transfer to the bank account detailed in the Claim
within thirty (30) days of Claim Validation. Participants who have donated some or all of their Reward to
charity will also receive confirmation that the donation has been made.
16. Claims that are incomplete or damaged will be deemed invalid. No responsibility is accepted by the
Promoter for lost, delayed or damaged data which occurs during any communication or transmission of
17. The Promoter reserves the right at its absolute discretion to disqualify Claims which it considers do not
comply with these Terms and Conditions.
18. The Promoter shall have the right, where necessary, to undertake all such action as is reasonable to
protect itself against fraudulent or invalid Claims including, without limitation, to generate or require further
verification as to proof of purchase, as well as the identity, age, and other relevant details of a Participant.
This process may involve the Promoter sharing information with third parties.
19. If a Participant returns a Promotion Product after making a Claim, then the Participating Retailer shall
notify the Promoter and the Claim shall be rejected. Where the Reward has already been paid then the
Promoter shall seek to recover the Reward from the Participant.
20. A Claim must be made by the Participant, and must not be made through agents, third parties or in bulk.
Privacy and Data Protection
21. Other than as set out in these Terms and Conditions or for the purposes of operating the Promotion, the
details and information provided by the Participant when entering the Promotion or claiming the Reward will
not be used for any promotional purpose, nor shall they be passed to any third party.
22. The Participant may withdraw consent to such use of personal information by writing to the Promoter or
23. The Promoter shall not be liable for any interruption to the Promotion whether due to force majeure or
other factors beyond the Promoter’s control.
24. The Promoter reserves the right, acting reasonably and in accordance with all relevant legislation and
codes of practice, to vary the Terms and Conditions of the Promotion.
25. Rewards are non-transferable and not redeemable for cash by Participants.
26. The Promoter will not be responsible or liable for: (a) any failure to receive submissions due to transmission
failures and other conditions beyond its reasonable control; (b) any late, lost, misrouted, or damaged
transmissions or claims; (c) any computer or communications related malfunctions or failures; (d) any
disruptions, losses or damages caused by events beyond the control of the Promoter; or (e) any printing or
typographical errors in any materials associated with the Promotion.
27. Participants will be solely responsible for any and all applicable taxes and any other relevant costs or
expenses which are not stated in the Terms and Conditions as included in the Reward.
28. By participating in this Promotion, the consumer’s agree, to the maximum extent permitted by applicable
laws, to release and hold the Promoter harmless from any and all liability whatsoever for any injuries, losses
or damages of any kind arising from participation in or in connection with the Promotion, including without
limitation, awarding, acceptance or receipt of the Reward. The above limitation of liability shall not apply to
death or personal injury caused as a result of Promoter’s negligence.
29. The Promotion is governed by English law.
- Order number: SAM-RF24R7201SR
- Manufacturers Warranty: 5YR PROMOTIONAL WARRANTY Purchase this model between 01.09.2020 and 31.08.2021 to qualify for the offer (must be registered within 90 days of purchase. The standard 2 year manufacturers guarantee will then be extended to 5 years, free of charge).