Delivery Information

There are 3 easy ways that you can arrange delivery with us

Online – Simply select the items you require on our website and arrange for delivery via our quick and easy to use checkout.
You will currently be unable to add an installation service for your new appliance purchased online
(Please call 01362 692323 to add this service, see charges below)
Please note that our delivery service is subject to postcode restrictions

By Phone – Call any of our showrooms during their opening hours to check availability and book a delivery.
Please note that our delivery service is subject to postcode restrictions

In Store – Visit our showrooms to speak to one of our knowledgeable and friendly representatives who would be more than happy to discuss product options and arrange a delivery for you 

Our Standard Home delivery

Orders of £100 and over – FREE

You will see the delivery options for a product when it is added to the basket.
You will currently be unable to add an installation service for your new appliance purchased online
(Please call 01362 692323 to add this service, see charges below)

• We deliver most in-stock items within 3-5 working days
• Monday to Saturday, 8.30am-5pm
• Our delivery team will deliver your product to a room of your choice, and offer to unpack it and remove any packing

Delivery by our approved suppliers

• Products that state ‘Delivered by our approved suppliers’ will be delivered directly by the manufacturer or their courier
• For a delivery that requires 2 people, you will be contacted directly by the supplier with a proposed delivery date
• For smaller items, the supplier will despatch to you using their preferred carrier, and won’t usually contact you

Conditions of Delivery

All delivery options are subject to availability and working days exclude public holidays

There must be suitable access to the property. It is your responsibility to ensure that there is enough space for the new item to fit in to and that there is sufficient clearance through doors and hallways

Where you are outside our FREE delivery areas, you can call your nearest store to place an order, please note a delivery charge will apply, or alternatively you can use the Reserve and Collect option

Please note that we reserve the right not to deliver an order if we believe the address is not secure, for example to a communal postal address or PO box. If this affects an order you place, we will notify you a soon as possible.

Installation

The existing utility connections must be in good working order and accessible within 1metre of the new item. Any remedial plumbing or electrical work will be chargeable

If we are disconnecting and removing your old appliance we will check first that it is safe to do so. If we are unable to disconnect, we can arrange for one of our tradesman to call. This service will be chargeable, though we will deduct the original installation charge paid from the remedial charge

ProductConnectionDisposalNotes
Washing Machine/Integrated £20/£90 £10 To existing water & electrics within one metre of installation
Dishwasher/Integrated £20/£90 £10 To existing water & electrics within one metre of installation
Tumble Dryer/Integrated £10/£90 £10 Connection of vent hose to existing wall duct
Integrated Refrigeration £90 £20 To existing electrics within one metre of installation
American-Style Refrigeration £20 £20 To existing water & electrics within one metre of installation
Freestanding electric/gas/dual fuel cooker £65/£95/£95 £10 To existing point within one metre of electric/gas supply
Rangecooker electric*/gas/dual fuel £65/£95/£95 £10 To existing point within one metre of electric/gas supply
Built-in electric/gas oven £95 £10 To existing point within one metre of electric/gas supply
Electric/gas hob £95 £10 To existing point within one metre of electric/gas supply
Cooker hood
(extraction)
£95 £10 Replace existing extractor with ducting present
Cooker hood
(recirculation)
£95 £10 Like for like only
Fridge door reversal £30 - Reversal is a pre-delivery service. Excludes American-style appliances

*Some range cooker manufacturers recommend that you connect their appliances to a 45A isolated RCB using a 10mm cable. Please call your local store for further information.


Wet appliance and fridge door services

Add an installation service and we'll connect the appliance to the water and waste pipes, switch it on, and do a test wash to make sure it's all working properly

• Freestanding appliances £20
• Integrated/built-in appliances £90
• Connect up a tumble dryer £10

We can reverse the door on your new refrigerated appliance for £30

• Service can be offered only when wiring for door-mounted electronic controls doesn't run through the door hinges
• Excludes American-style fridge freezers

For these services:
• We'll remove and dispose of all packaging responsibly
• For a further £10 we can dispose of your disconnected and drained old machine - see the section on Disposal & Recycling for more information

✔ Checklist

Your water and electricity connections must be within one metre of the installation point for us to carry out this service
It must be possible to turn off your mains water
There needs to be adequate water pressure
The installation shouldn't be in a bathroom, toilet or unheated outbuilding
If your appliance is going under a counter, please check that there's a gap of at least 87cm between the floor and the underside of the worktop

 


Cooking appliance installation

Add an installation service and we'll disconnect your old appliance (regardless of fuel type), connect your new one, and give you a basic demonstration of your new appliance. For cooker hoods, we'll disconnect your old hood as long as it involves changing like for like. For an extractor, we'll connect the hood to an existing extractor fan and the correct ducting.

• Freestanding electric/gas/dual fuel cookers £65/£95/£95 • Integrated or built-under electric/gas ovens £95/£95 • Electric or induction/gas hobs £95/£95 • Extractor or circulatory-type cooker hoods £95

For these services:
• We'll remove and dispose of all packaging responsibly • For a further £10 we can dispose of your disconnected and drained old machine - see the section on Disposal & recycling for more information

Gas Safe Register is the official list of gas engineers who are qualified to work safely and legally on gas appliances. By law, all gas engineers must be on the Gas Safe Register, and our installation crew members are no exception. Gas Safe replaced CORGI, and you should only use a Gas Safe registered engineer to fit, fix or service your appliances.

✔ Checklist

We can only connect your new appliance to an existing electric and/or gas supply within 1 metre of the installation location, with an accessible isolation switch
For electric and induction hobs and electric cookers, there must be an adequate electrical supply based on manufacturer's recommendations
There must also be an adequate gap (as per the manufacturer's recommendations) between the heat source and whatever is above it in your kitchen.
If your worktop does need to be altered for a hob, we're only able to do this if it's wood-based as we're unable to alter corian, granite or quartz worktops
If you have a conservatory to the rear of the kitchen, this must have an air brick in the wall or additional ventilation
Our installers will have to interrupt your gas supply to allow a safe installation, so we'll endeavour to restart any gas appliances in your home. However, please note that we're not responsible for any appliance that fails to restart, including central heating and gas boilers.
For an extractor, we'll connect the hood to an existing extractor fan and the correct ducting; as this is not supplied, you must already have the correct type and size of ducting kit. The aperture must be the correct dimensions for the hood, and for both types of hood the wall or ceiling must be of suitable construction to bear the weight. We won't expand or reduce vent holes, or install a hood where this might contravene the requirements of nearby appliances.

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