Privacy Policy

1. COLLECTION OF PERSONAL INFORMATION
2. UPDATING YOUR PERSONAL INFORMATION AND PRIVACY PREFERENCES
3. HOW YOUR PERSONAL INFORMATION IS USED
4. DATA RETENTION
5. CHOICE / OPT OUT
6. PROTECTION OF YOUR PERSONAL INFORMATION
7. COOKIE AND TRACKING TECHNOLOGIES
8. CHANGES IN PRIVACY POLICY
9. LINKS TO THIRD PARTY SITES
10. SOCIAL MEDIA WIDGETS
11. CHILDREN
12. PRIVACY COMPLAINTS

This Privacy Statement describes how Blaines manage personal information and respect your privacy. This policy may be amended from time to time. We encourage visitors to and users of our sites to regularly review our Privacy Policy.

COLLECTION OF PERSONAL INFORMATION

As a visitor to the Site, you can engage in many activities without providing any Personal Information.

However, when you register to use a Blaines website and order products or services as a Blaines subscriber in order to provide the services to you, we may collect the following Personal Information from you:

Contact information such as your name, phone numbers, address and email address; and

Profile data, including your username and password, details about your purchases.

Depending upon the activity, some of the information that we ask you to provide is identified as mandatory and some as voluntary. If you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity.

As is true of most websites, when you use the Site, Blaines or third-party sub processors contracted by Blaines may also collect certain technical and routing information about your computer to facilitate your use of the Site and its services. For example, we may log environmental variables, such as browser type, operating system, CPU speed, and the Internet Protocol (IP) address of your computer. We use these environmental variables to facilitate and track your use of the Site and its services. Blaines also uses such environmental variables to measure traffic patterns on the Site. To better understand the needs of our visitors to the Site we may occasionally match such information with your Personal Information.

 

UPDATING YOUR PERSONAL INFORMATION AND PRIVACY PREFERENCES

Upon request Blaines will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information. 

You have the right to access and correct or delete your Personal Information and privacy preferences at any time.

To request this information please contact us at customerservice@blaines.co.uk.

We will respond to your request promptly within a reasonable timeframe.

 

HOW YOUR PERSONAL INFORMATION IS USED

Blaines collects your information in order to provide services to you, comply with our legal obligations, and to improve our products and services. We do not sell, rent or share your personally identifiable information to or with third parties in any way other than as disclosed in this Privacy Policy.

Blaines may use this information to:

• Process your financial transactions.
• Send you order confirmations.
• Respond to customer service requests, questions and concerns.
• Administer your account.
• Send you requested product or service information.
• Keep you informed about special offers and services of Blaines and selected third parties.
• Investigate, prevent or take action regarding illegal activities and/or violations of our Terms of Service.
• Meet our research and product/service development needs and to improve our Site, services and offerings; and
• Customize your experience, including targeting our services and offerings to you.

We store information that we collect through cookies, log files and/or third-party sources to create a summary of your preferences. We tie your personally identifiable information, and/or your membership usage history, to information in the summary, to provide tailored promotions and marketing offers, to improve the content of the site for you and/or to determine your preferences.

 

DATA RETENTION

We will retain your information for as long as your account is active, your information is needed to provide you services, or as required to fulfil our legal obligations. If you wish to delete your account or request that we no longer use your information to provide you services, contact us at customerservice@blaines.co.uk. We will respond to your request within 30 days. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

 

CHOICE / OPT OUT

You may "opt out" of receiving email updates, and newsletters from Blaines by clicking on the "My Account" link on the Site and making the appropriate selections. The choice to opt out of such communications is also generally available during the sign-up process. Blaines will still contact you when there are changes to the Terms of Service. In addition, we will still send you service-related announcements including, but not limited to, a registration email, benefit notification emails, emails automatically triggered by actions you took on the Site and bill related notices. Generally, you may not opt-out of these communications, which are not promotional in nature. If you wish not to receive them, you have the option of deactivating your account.

 

PROTECTION OF YOUR PERSONAL INFORMATION

The Personal Information that you provide in connection with the use of the Site is protected in several ways.

• Access by you to your account profile is available through a password and unique customer ID selected by you. This password is encrypted. You should strive to use a strong, alpha-numeric password which you should not divulge to anyone.
• Your Personal Information resides on secure servers that only selected Blaines personnel and contractors have access to via password.
• Your Personal Information is encrypted whenever it is transmitted to Blaines.

We strive to protect the Personal Information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we consider the sensitivity of the Personal Information we collect, process and store, and the current state of technology to use these measures protect your Personal Information, we cannot guarantee its absolute security.

 

COOKIE AND TRACKING TECHNOLOGIES

The Site may automatically collect information as you browse, such as Internet Service Provider, browser type and version, operating system and device type, average time spent on our site(s), pages viewed, information accessed, the Internet Protocol (IP) address used to connect your computer to the Internet and other relevant statistics. Such information is sometimes referred to as web analytics and/or clickstream data.

We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you, to improve marketing, analytics, and provide site functionality.

Technologies such as: cookies, beacons, tags and scripts are used by Blaines, analytics services and service to provide site features and functionality. These technologies are used in analysing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

  • A cookie is a small, unique text file that a website can send to your computer when you visit a site. We may use session cookies, which terminate when a user closes his or her browser, and/or persistent cookies, which remain on the user's computer until manually deleted. Most web browsers can either alert you to the use of cookies or refuse to accept cookies entirely. If you do not want us to deploy cookies to your browser, you can set your browser to reject cookies or to notify you when a website tries to put a cookie on your computer. Rejecting cookies may affect your ability to use the Site.
  • We partner with a third party to either display advertising on our Web site or to manage our advertising on other sites. Our third-party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union click here) Please note this does not opt you out of being served ads. You will continue to receive generic ads.

 

CHANGES IN PRIVACY POLICY

Blaines reserves the right to amend the Privacy Policy from time to time at its sole discretion and will provide notice by email or on the home page of the Site when we make material changes to this Privacy Policy prior to the change becoming effective. If as the result of such changes, you want to alter the ways in which Blaines is allowed to use your Personal Information, you can do so by following the procedure described in the section entitled "Updating Your Personal Information and Privacy Preferences."

You will be deemed to have been made aware of, and will be subject to, any material changes to the Privacy Policy after such notice has been posted with the following exception: If at the time you provide Personal Information to Blaines you are given the opportunity (as you currently are) to limit how such information will be used to communicate with you.

 

LINKS TO THIRD PARTY SITES

Our Site includes links to other Web sites whose privacy practices may differ from those of Blaines. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any Web site you visit.

FLIXMEDIA

“Flixmedia partners with Blaines in order to provide you with official manufacturer’s information about the product you are considering and is not an advertising service. Flixmedia processes your IP address solely to permit the delivery of the manufacturer’s video, image or text information but does not store your IP address as part of this service to your retailer and does not provide your IP address to third parties other than technology partners who support information display. Flixmedia does not process or store any other piece of personal information about you nor obtain any other of your personal data from third parties. If you have questions about Flixmedia’s processing of your IP address, please contact GDPR@flixmedia.eu”

 

SOCIAL MEDIA WIDGETS

Our Web sites may include Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

 

CHILDREN

We do not intend to solicit or collect Personal Information from anyone under the age of 18. If you are under 18, do not enter information on this site or engage our services. If you believe a child of yours under the age of 18 has entered Personal Information, please contact customerservice@blaines.co.uk to have the data removed and terminate the child's account.

 

PRIVACY COMPLAINTS

Individuals located in certain countries, including the European Economic Area, have certain statutory rights in relation to their personal data. Subject to any exemptions provided by law, you may have the right to request access to Information, as well as to seek to update, delete or correct this Information.

To the extent that Blaines processing of your Personal Data is subject to the EU General Data Protection Regulation, Blaines relies on its legitimate interests, described above, to process your data. Where Blaines processes certain Personal Data for Blaines own direct marketing purposes, you have a right to object to Blaines use of your Personal Data for this purpose at any time by clicking on the link, "My Account" and opting out from receiving all email.

 

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this Web site, you can contact our Customer Services at customerservice@blaines.co.uk.

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