Delivery Information

Do you offer free delivery and how far will you deliver?

Small items can be arranged for delivery by courier.
UK mainland only - charges apply.
(Please contact your nearest store for details)

Within 20 miles - of each of our stores most orders over £149 will be delivered free of charge.

20 to 40 miles - depending on the value of the order a small charge may apply.
(Please contact your nearest store for details)

Our connection/installation and disposal services are chargeable.

I’ve booked a home delivery, how soon will I get my order?

Normally goods ordered that are in stock can be delivered the next working day, however this cannot be guaranteed as it is dependent on slot availability and distance required. Once you have placed your order we will contact you and arrange a mutually convenient day with an AM or PM slot.

Can I choose a day for my delivery?

Our delivery team operate Monday to Saturday. When we make contact with you to book your delivery we will book a mutually convenient day with an AM or PM time slot. (see below for time slots)

Can you give me a time for delivery?

We are unable to give times as these can be impossible to predict due to traffic and the time spent on jobs prior can vary, we will however try to avoid times for you if you make this clear (i.e. school drop-off and pick-up times). You can ask for an AM (8.30am to 12.30) time slot or PM (12.30pm to 4.30pm) time slot where this is possible.

Can you give me a phone call when you are on the way?

You are able to request this service, however please try to give us a landline as well as a mobile and be available for our call. If we are unable to reach you as arranged we may reserve the right to not attempt delivery, meaning that your delivery will need to be rescheduled and may incur a further delivery charge.

 Can you dispose of my old goods?

Yes, however a charge will apply for collection.  If you are booking a drop off delivery please have your old goods disconnected and in a safe condition so that it can be moved.  If we are connecting your new goods and you have arranged for disposal by us then we will disconnect and remove for you if safe to do so. This is then collected from our main depot for recycling.

If you have any other questions please contact your nearest store or you can email: